Shipping Policy

Processing your Order 

Our turnaround time is seven (7) business days excluding weekends and holidays.  Weekends and local holidays do not count as business days. Processing time does not include the delivery time. 

Our shipping costs are based on the size and weight of your order. Shipping costs are calculated at checkout.

Shipping & Delivery Policy

For shipping your order we use Australia Post. A tracking number will be provided once your item is being dispatched. And by checking out you are agreeing to the Australia Post terms of service. You can view them here.​

If you encounter any issues with the service provided by Australia Post, such as a missing or lost parcel, you can use your tracking number and submit an enquiry directly with Australia Post here.​

If your parcel has been damaged in transit, please lodge a claim for compensation here with Australia Post within 48 hours. Please email us to let our team know that a claim has been lodged and include photographs of the damaged item in its original packaging. Australia Post may require you to take the item down to the post office to lodge the claim in person.

We (Creative Mountain Au ) does not accept any responsibility for damaged, delayed delivery or missing mail once it has been dispatched. Please lodge an enquiry with Australia Post firstly and then reach out to us.

Any orders that are 'Returned to Sender' due to incorrect information supplied or order not collected, will incur additional postage fees if it is to be redirected to another address or re-sent to the original address. We do not take responsibility for any additional postage fees.

Delivery Times (Shipping from Rockhampton Qld) 

We use Australia Post and Delivery time frames may vary depending on your location. Once it has been dispatched on our end Australia Post are responsible for your parcel. You can check the status of your order with the tracking information provided, please contact Australia Post directly.